Custom window screen orders and made-to-order window screen orders are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved to make it to your specifications. Window Screen Pros® in-house parcel carrier is UPS but will be happy to use your shipping carrier and account.
Any problems or concerns with custom made products must be reported within three (3) business days of receipt. Our quality workmanship is guaranteed within three (3) months of receipt of your custom made window screen(s). For more information, please read our Terms & Conditions.
If, for whatever reason, you are not completely satisfied with your purchase of a stocked item or do-it-yourself raw material purchase, you may return UNUSED, RESALABLE, products to us for a refund, exchange, or company credit, provided you notify us to receive a Return Authorization (RA) code, and we receive the item back in our warehouse within 14 days of the original date of delivery. A restocking fee of 20% to 35% will apply (depends on whether it is a common screen size or rare/custom size). It is up to the customer to pay for return shipping. However, if you are exchanging the product due to our error, Window Screen Pros will pay for the return shipping. All international orders shipped outside of the United States are non-returnable.
Order shortages, damages or discrepancies must be claimed within three (3) business days of receipt of order. All returns and refunds are subject to final approval from Window Screen Pros customer service department. A 20% (common sizes) to 35% (uncommon sizes) restocking fee may apply depending on the quantity and style of items being returned.
If an order is refused, shipping charges are non-refundable and all restocking fees will still apply. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of Window Screen Pros® until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 20 days of the first failed delivery, then the item is forfeited.
Please note that shipping charges or other shipping fees are non-refundable.
Damage in Shipping
Window Screen Pros works extremely hard in providing the best packaging for your custom window screen(s). Please check your window screen order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 24 hours to our Customer Service Department through our Contact Us page on this site which will date & time stamp your communication to us. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in so we can file a claim. Please email us images no larger than 500KB each. A physical photo(s) can also be mailed to our corporate offices at: Window Screen Pros, LLC, 215 Jeanette E Barrett Blvd, Wetumpka, AL 36092 (located just outside of Montgomery AL). We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced. If we used your shipping carrier using your account, you will be responsible for filing a claim with the carrier.
VERY IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection in the claim process. If you throw away the packaging, UPS for example, will immediately decline the claim.
Incorrect Shipping Information
Please verify shipping address(es) before placing your order(s). If incorrect shipping information is submitted, you will be responsible for any fees associated with redirecting your deliveries and/or lost merchandise. Window Screen Pros will charge a $10 flat fee for incorrect ship to addresses.
Custom Window Screen Orders & Close-out Items
Customized and Custom Made items cannot be returned. These are orders by which the customer chooses the screen type, frame color, and specific shape (dimensions). Window Screen Pros® will make a fair attempt to offer alternatives that address your concern. Items marked “Close Out” are not returnable for any reason. Close out and sale items are not returnable or exchangeable.
International Orders shipped via a freight forwarder to points outside the continental United States are NON-RETURNABLE.
STOCKED INVENTORY (non-custom): If you are unsatisfied with your purchase, please Contact Us within two (2) business days with the proper return approval & shipping instructions. Items will be subject to a factory restocking charge of 20% to 35% depending on the quantity and style of items being returned. To avoid restocking fees, you can opt to send back your original purchase and exchange for equal or higher value exchange. Restocking fees are charged to handle our administration fees of the return which include but are not limited to the following: 1. the return authorization number assigned by Window Screen Pros, 2. manual inventory update in our system, 3. receiving of the return, and 4. restocking in our warehouse.
Customers are responsible for returning the item in the original shipping containers and in saleable condition. Credit will be given for the price of the item only. Credit is not issued for shipping charges. If the return item was a part of the free shipping & handling promotion, the eligible refund amount will be the purchase price minus our actual shipping cost. Claims will not be made on items improperly or insecurely packaged. Credit will be issued when we receive the returned item in good condition at the factory.
To return items that meet our warranty guidelines, refer to our return procedures for complete instructions.
In order to process your warranty claim, please follow these procedures so that we may expedite our service to you:
- Notify Window Screen Pros® of the concern with your window screen product(s).
- A Window Screen Pros® customer service employee will assist you with processing your warranty claim.
- If the concern is covered under warranty, Window Screen Pros ® will direct you to either return the product or part to our corporate offices in Montgomery AL.
- The return will not be accepted without a Return Authorization Number that Window Screen Pros ® customer service representative will provide to you.
- You will be provided an address to which you can return your order. An entire replacement, replacement part, or repaired product will be sent to you after the return is verified by Window Screen Pros ® customer service representative.
- If a problem occurs after the warranty period, you may request a repair or replacement quote after inspection of the damage. Freight charges both ways will be your responsibility.
- Additional request is best submitted through our Contact Us page.
Thank you for shopping at WindowScreenPros.com!