Terms & Conditions, Terms of Use

Please review the following basic terms & conditions that govern your use of our Site, Window Screen Pros ® (the "Agreement"). Please note that your use of our Site constitutes your agreement to follow and be bound by these rules.

GENERAL - We may from time to time change the rules that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

Window Screen Pros ® disclaims any responsibility for the use or misuse of our window screen products and accessories and of the methods of use described through our online store. All comments regarding window screen products on this site are intended to be correct and accurate but purchasers/users should be guided solely by their own judgment and opinion. The manufacturer's labels should always be followed.

SITE CONTENTS - Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Window Screen Pros ®.

The Contents of our Site, and the Site as a whole, are intended solely for users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS - All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Window Screen Pros ® on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Window Screen Pros® property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Window Screen Pros® of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Window Screen Pros ® will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Window Screen Pros ® is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments (feedback, testimonials, product reviews, etc.) submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. Window Screen Pros® retains the right to delete and/or sensor any such libelous, unlawful, abusive or obscene comments. Please keep all comments respectful of other Site visitors.

You agree that Window Screen Pros ® may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity.

PRODUCT INFORMATION

  • Prices - Window Screen Pros ®' products displayed on our site are available while supplies last. The prices displayed at the Site, however, are quoted in U.S. Dollars and are valid and effective only in the United States. Prices are subject to change without notice. Window Screen Pros ® may also change, delete, move, or add product without notice on the site.
  • Product Use - Window Screen Pros ® disclaims any responsibility for the use or misuse of products and of the methods of use described on this site. The manufacturer's label, including but not limited to, product instructions, terms, conditions, installation guides, and video installation steps, should always be followed as described or shown.

COLORS - We have made every effort to display as accurately as possible the colors of our products that appear on our Site including screen and window screen frame options. However, as the actual colors you see will depend on your computer monitor (analog vs. digital for example), we cannot guarantee that the monitor's display of any color will be accurate. If you are not satisfied with the color of your product as it was represented online, Window Screen Pros ® will gladly exchange that product as long as it is a stocked product. All custom or made-to-order products cannot be refunded or exchanged for any reason(s). Please make sure you are 100% with the color choices (frame and screen color) BEFORE placing your order. Window Screen Pros will be glad to provide samples upon request for a nominal charge.

DISCLAIMER - THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT WINDOW SCREEN PROS®, INC. SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INDEMNIFICATION - You agree to defend, indemnify and hold Window Screen Pros ® harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or purchase from Window Screen Pros.

LIMITATION OF LIABILITY - Not withstanding anything contained elsewhere in this Terms & Conditions Agreement and under any circumstance, for any reason whatsoever, Window Screen Pros® shall not be liable for any incidental, ancillary, direct, indirect, special or consequential damages, including but not limited to repair cost, whether in tort or contract, and based on any theory of liability. The use of this site and/or purchase from Window Screen Pros® constitutes your agreement.

PAYMENT(S) - All products and services on Window Screen Pros® require 100% payment before we can fulfill your stock, custom, or made-to-order screen purchase order. Window Screen Pros® does not retain any credit card information from the checkout process (except billing address information, email, and phone number). This is for your security and ours. As a result, if we require additional payments, we may require you to give your credit card information over the phone again.

Our credit card processor (PayPal) attempts to run a temporary transaction on all credit transactions. If this fails, the transaction is not processed. In some rare cases, users with debit card transactions that are declined may see money deducted from their account by their financial institution to cover the temporary authorization. As the transaction was never completed, we cannot issue any refunds. Window Screen Pros® cannot be held liable for any bank charges caused by this. Debit card users assume the full risk. If you wish to know if this will apply to you, please see your financial institutions terms and conditions governing credit transactions on your debit card.

Window Screen Pros® takes ALL unwarranted credit card chargebacks very seriously. A criminal or fraudulent chargeback is when the credit card holder orders and receives products or services, then intentionally reverses the charge through their card-issuing bank, stating that they did not place or receive the product or service. Issuing a chargeback on an order when the order was shipped and received is considered theft. All credit card charges will appear as “WSP LLC” on your credit card statement along with our 1-800 number.

Credit card fraud is a felony. We may report any wrongful or fraudulent chargebacks to your local police, your local bank, our merchant service (credit card processing company) and the Federal Bureau of Investigations Department of Justice at http://www.ic3.gov. We will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud.

All prices are in U.S. dollars (USD). All credit card charges must be paid in USD. The term "credit card holder" as used in these terms and conditions is defined as the person or entity in whose name the credit card was issued by the bank or financial institution that appears on the credit card.

When you complete an online purchase from Window Screen Pros® using a credit card for payment, you agree to the following terms and conditions:

By providing a credit card and billing address for that card, you represent that you are the credit card holder or that you are an authorized representative of the credit card holder.

If you are not the credit card holder, you represent to Window Screen Pros® that you have made the credit card holder aware of the purchase in advance.

Should you have a problem with your purchase, you will contact Window Screen Pros® within five (5) business days to allow us to resolve the problem before contacting either the financial institution that issued the credit card or the credit card company.

To threaten a chargeback to alter purchase price after an order is placed is extortion, which is a felony and a Federal offense. Fraudulent use of credit cards will be investigated and reported to your local police, your local bank, our merchant service and the Federal Bureau of Investigations Department of Justice at http://www.ic3.gov. We rightfully can prosecute to the full extent of the law. All phone calls and online orders at Window Screen Pros® are time-stamped and digitally recorded for quality control.

We do address verifications for every credit card. Orders that request delivery to an unverified address will require that we contact the actual owner of the credit card by phone. These phone numbers are obtained from sources other than the order itself.

An unauthorized credit card chargeback after an order has been placed is known as friendly fraud or chargeback abuse, even if you are the owner of the card - it is theft and fraud. We will dispute the chargeback and, as required, file a report with the police, FBI and with the two largest credit reporting agencies, Equifax and Experian, which will negatively affect your credit score and could affect your ability to securing future loans – personal or business.

Original orders processed in error, with improper address, a wrong phone number, a declined or expired card, etc., require that a new order only be shipped to the billing address of the credit card.

We accept only those credit cards mentioned on the product ordering screens as the payment options for your purchase.

MISCELLANEOUS

All statements on this site are intended to be correct and accurate but purchasers/users should be guided solely by their own judgment and opinions coupled with professional advice, which should be sought in all equestrian related matters.

SATISFACTION GUARANTEE

Your business is appreciated. If you are not completely satisfied with a stocking product (accessories, parts, and stock screens, etc.), simply return it with the original invoice and it will be replaced or exchanged or you may be credited or refunded after a 20% to 35% restocking fee as long as it is not a custom or made-to-order product. ALL custom and made-to-order products are not returnable or exchangeable for any reason. Refunds or credit will not include service charges or freight charges. Stock items returned that shows signs of use or abuse are not returnable. Drop-shipped items are not returnable. Prices are subject to change without notice. Due to the possibility of typographical or human error, Window Screen Pros ® disclaims responsibility for errors. Please contact customer service with any further questions.

TERMINATION

This Agreement is effective unless and until terminated by either you or Window Screen Pros ®. You may terminate this Agreement at any time. Window Screen Pros ® also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Window Screen Pros ® sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Window Screen Pros ®, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

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